Samsung Electronics COO Tim Baxter has come out to reassure Galaxy Note 7 owners that the replacements they will be getting and the new handsets that will hit stores next week are safe as confirmed by a “recognized, independent lithium-ion battery expert.”
On Thursday, Samsung uploaded a video clip on its newsroom that shows Mr.Baxter addressing the company’s exchange program and the formal recall of the Galaxy Note 7 it launched with the help of the U.S. Consumer Product Safety Commission (CPSC).
Baxter reiterates that the South Korean-headquartered company’s highest priority is its customers and their “aspirations, needs and safety.” He then admits that the previously released batch of Galaxy Note 7 handsets that were sold to customers did not meet the standard of excellence the company’s customers deserve.
Baxter says in that they are apologizing, especially to Note 7 owners who had experienced the negative effects of the faulty lithium-ion batteries that were powering their devices. The COO asserts that they will henceforth be working to earn back the trust of their customers.
