Guaranty Trust Bank Limited (GTBank), also known as GTCO, on Thursday, faced widespread criticism from social media users after many reported being stranded for cash due to an upgrade on its GTWorld application.
This correspondent had received a series of messages from GTBank about the upgrade of the application which was scheduled for Wednesday, July 12.
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“One thing we know is that everything gets better only by change and never by chance.
“This is why we have made exciting changes to the design and experience of our GTWorld Mobile Banking App which we are ready to deliver to you from the 12th of July, 2023.
“We can’t wait to share what we’ve been working on with you,” the email had read.
However, on Thursday, angry customers reported glitches while trying to effect transactions with many coming on Twitter to air their grievances.
Here is a cross section of some complaints:
Really sad to see GTbank struggle so badly. Could never have imagined this could happen to them.
— Babanla (@biolakazeem) July 13, 2023
https://twitter.com/Uncle_Bani_/status/1679394177283502082?t=P5X0CcVtNQeLNGV1l6iBQQ&s=19
https://twitter.com/Mz_Tosyn/status/1679476068913147905?t=zLH5VlqjekdPU00j1d32nw&s=19
https://twitter.com/TenaOfLagos/status/1679475676166881281?t=5GLzNhSlIAPChp3zyOt1dQ&s=19
@gtbank_help @gtbank , if you guys know you can't do the proper thing, why then do you disturb us to update our GTworld app only to be met with a Brickwall trying to login unsuccessfully & no 6digit OTP sent to our phone numbers registered to our account?
Thus is utter rubbish! pic.twitter.com/j6dZeUaQxR— Mike (@lomo1st) July 13, 2023
Bank with Gt at your own peril. Intentionally left 4k in my account. One BASTARD has been sending airtime to himself 1k every day. @gtbank, you guys are full of shit pic.twitter.com/REgBB9Mdme
— duchess (@winifr3dA) July 11, 2023
Meanwhile, checks by MBD into the social media pages of GTBank revealed an indifference towards the plight of customers, despite the promotion channeled into the application upgrade.
