The Nigeria Electricity Regulatory Commission (NERC) has launched a ‘power outage reporting system aimed to address customer complaints and power disruption across the country.
Speaking during the launch in Abuja on Monday, Sanusi Garba, chairman of NERC, said that the App will assist the commission in monitoring and ensuring that distribution companies comply with set tariffs.
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According to Garba, the App is in line with the commission’s mandate of introducing regulations that protect the rights of consumers, as it provides a timeline within which DisCos are expected to address customer complaints.
“I think a lot of you can recall that we recently launched a new consumer protection regulation that provides timelines within which public utilities, especially distribution companies (DisCos), are required to resolve customer complaints.
“So, this particular app that we have launched today is supposed to assist the commission in monitoring that DisCos are complying with the standards set out in that regulation,” he said.
He further noted that plans were ongoing to put smart meters on feeders for accurate data or near real-time data adding that the commission has discovered that the DisCos are complying with the obligation in real time.
“We decided to start this launch with Abuja. There’ll be a national rollout for all distribution companies. Such a massive application would require some test run and so on. So, AEDC is like a guinea pig for the app but we’ll quickly extradite the rollout to other distribution companies but obviously the DisCos where we are having the highest level of complaints will be ranked higher in terms of the rollout,” he said.
